Wood Statements Shipping Policy & Delivery Instructions
Thank you for your order with Wood Statements. Please read this Shipping Policy carefully, as it contains important information about delivery procedures and your responsibilities when accepting your order.
By placing an order, you acknowledge and agree to the terms outlined below.
Delivery & Scheduling
- Standard delivery is curbside only. If you require inside delivery, liftgate service, or any other special services, please notify your Project Manager prior to shipment so arrangements can be made. Additional carrier fees may apply. Requests made at the time of delivery are the sole responsibility of the recipient and may substantially increase costs.
Upon Delivery – Important Inspection Instructions
It is essential that you carefully inspect your shipment at the time of delivery. Your signature on the delivery paperwork (bill of lading) is a legal acknowledgment that the goods were received in acceptable condition unless otherwise noted.
Please follow these steps:
- Inspect all crates and packaging carefully upon receipt.
- Always sign the bill of lading as “Subject to Inspection.”
- If there is visible damage to crates or product:
- Call us immediately at 630-723-9064.
- Note all damages clearly on the bill of lading and sign as “Damaged.”
- If freight is severely damaged, refuse delivery.
- Take clear photos of the damaged product and packaging.
- Retain all merchandise and packaging materials. The freight carrier requires this for any claim.
- If there is concealed damage (packaging looks intact but product is damaged):
- Follow the same steps above.
- Report concealed damage within 48 hours of delivery.
- Send all documentation and photos immediately to christy@woodstatements.com.
Important Notes
- Customer agrees to open and inspect all merchandise immediately upon delivery and document any damage on the delivery paperwork before the driver leaves the premises.
- Any concealed damage must be photographed and reported to Wood Statements within 2 calendar days (48 hours).
- Damaged merchandise must be retained in its original packaging until otherwise instructed.
- Failure to follow these procedures may void any damage claim.
Agreement
By placing an order, you confirm that you have read, understood, and agreed to these Shipping Policy & Delivery Instructions.
